Returns & Exchanges
At Duroflex, we are committed to ensuring you enjoy the perfect sleep experience with our high-quality mattresses and home essentials. If you are not completely satisfied with your purchase, our flexible return policy allows for hassle-free exchanges or refunds within the specified trial period.
Initiate Request
Visit our online returns portal or contact our customer support team within 10 days of delivery to log your return or exchange request.
Quality Inspection
Our specialized team will conduct a physical inspection of the product at your doorstep to ensure it is in its original condition without any stains or damage.
Product Pickup
Once the inspection is successful, our logistics partners will schedule a convenient time to pick up the item from your residence at no additional cost.
Refund Processing
After the item reaches our warehouse, we will initiate your refund to the original payment method or process your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing